FAQ
We receive lots of enquiries from customers who have questions on a whole range of different topics. You can find the answers to the most common questions here.
If you don’t find the answer you are looking for please send us an e-mail at customerservice_norway@cubus.com
Shops
Cubus has shops in Norway, Poland, Sweden, Latvia, Germany and Finland with new shops being opened all the time.
Please select “shops” in the menu for information on individual shops.
Does Cubus have an internet shop?
No, Cubus do not have an internet shop.
What are the rules for exchanging items at Cubus?
Our exchange rules are printed on our till-receipts. It is possible to exchange goods within 30 days upon presentation of the original receipt.
Tags must still be attached to the product and where applicable packaging must also be undamaged.
The product must look unopened / as new.
Washing advice
- All clothes bought in our shops should be clearly labelled with advice on the type of fabric and product care.
- Advice on the type of fabric provides information about what type of plant or animal the fibre is made from, for example cotton, linen, wool or artificial fibres such as viscose, acetate, polyamide or acrylic.
- Care labels provide information concerning the hardest treatments that the fabric can tolerate, for example the highest temperature, or if the item must be washed separately to avoid colouring other clothes.
- The first thing you should do before you buy a new item is to read the care instructions. It is in fact more and more common for clothes producers to cover themselves by stating that their clothes can be cleaned or if necessary washed at 30C. It is also not uncommon that items of clothing simply cannot be washed at all. The least you can expect of clothes to be used daily is that they can be machine washed at a minimum 40C.